Future growth leaders start here

Responsibilities:

• Own the client relationship end to end: strategy, satisfaction, retention, and renewals for a portfolio of top-tier accounts

• Lead development of each client’s marketing plan and drive its execution through our service teams — this role doesn’t execute the work directly, it orchestrates the specialists who do

• Fully own project management in Asana for your accounts: build and maintain the project plans, keep tasks current, and drive timelines in partnership with executional teams. This is a core accountability of the role, and accounts for ~40% of the role.

• Direct project delivery with our international team, holding a high bar for quality and accountability on tight timelines

• Spot shifts in client business priorities early and flag them to senior leadership before they become problems

• Identify upsell and growth opportunities, and partner with delivery teams to bring them to clients

• Negotiate contracts and fee arrangements.

• Own client budget management: track spend against scope, forecast accurately, flag overages early, and make sure billable work maps to what was sold

• Present strategic thinking in planning sessions, client summits, and industry conferences

• De-escalate challenging client situations with solutions that rebuild trust

• Travel up to 15% as needed

Requirements:

• BA in business, advertising, marketing, or related field.

• 5+ years of account management experience in global professional services companies, preferably from the digital/mobile advertising space.

• Experience managing top tier clients with larger marketing budgets.

• Proven, hands-on experience in project management; exceptional ability to accurately estimate effort and resources required to complete complex projects and build detailed project Gantts with subtasks accordingly.

• Business-savvy approach, with the ability to translate client brief and business needs into data and campaign requirements.

• Strong ability to multitask, manage multiple complex workstreams simultaneously, and thrive in a diverse, fast-paced environment while collaborating across functions and teams globally and time efficiently (e.g. clients in SF, the delivery team in Israel).

• Dynamic personality, able to effectively engage and influence a variety of audiences – a true people person.

• Excellent written, presentation, management, listening, and interpersonal skills.

• Proficiency with Asana (or similar PM tools) and Salesforce is a significant advantage.

• Managerial experience is a plus.